Q. What is your Shipping Policy?

At Robin K, all orders over $75 is free to the 48 continental U.S. States. Not valid for international delivery addresses or Alaska, Hawaii, U.S. Territories, P.O. Boxes, and APO/FPO addresses. This offer applies only for standard ground shipping. Additional charges apply for express shipping. Standard delivery usually arrives within 4–9 business days from the shipped date, excluding holidays. Please allow 1–2 days of handling time.

Orders are packed and shipped Monday–Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

Alaska, Hawaii, P.O. Box, APO/FPO

- Free Shipping is not valid for Alaska, Hawaii, U.S. Territories, P.O Boxes, and APO/FPO addresses.
- Standard delivery usually arrives within 5–13 business days from the shipped date, excluding holidays.
- All packages are sent via UPS

Express Delivery

- Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2–3 business days from the shipped date. Please allow 1–2 days of handling time.
- Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.

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Complying with ADA Web Content Accessibility Guidelines (WCAG) 2.1

We are in the process of complying with ADA (Americans with Disabilities Act) W3CWeb Content Accessibility Guidelines (WCAG) 2.1. If you are having a difficult time to access our website contents. Please give us a call at 1-800-935-6158 to help you to process your order or email us support@robinkusa.com to schedule an appointment for us to call you to process your request.